Privacy Policy

Last updated: February 2026

1. Who We Are

Claim4me Pty Ltd is an Australian insurance claims management service. We act as your authorised representative to manage insurance claims on your behalf. We are contactable at support@claimforme.ai.

2. What Personal Information We Collect

We collect the following types of personal information when you use our service:

• Full name, email address, and phone number
• Details of your insurance policy, insurer, and claim
• Date of incident and approximate claim value
• Insurance policy documents you upload to our platform
• Communications between you and Claim4me
• Usage data when you visit our website (via cookies)

We collect this information directly from you when you submit a claim form, contact us, or otherwise interact with our service.

3. Why We Collect Your Information

We collect and use your personal information to:

• Assess and manage your insurance claim on your behalf
• Communicate with your insurer and relevant third parties
• Provide you with updates on the progress of your claim
• Comply with our legal and regulatory obligations
• Improve our services and website
• Send you service-related communications (not marketing, unless you opt in)

4. How We Store and Protect Your Information

Your personal information and uploaded documents are stored on secure, encrypted servers. We use industry-standard encryption in transit (TLS) and at rest (AES-256). Access to your data is restricted to authorised Claim4me personnel who need it to manage your claim.

We retain your information for as long as necessary to manage your claim and comply with legal obligations, and for a minimum of 7 years as required under Australian financial services regulations.

5. Who We Share Your Information With

We do not sell, rent or trade your personal information. We may share your information with:

• Your insurer — to submit and negotiate your claim on your behalf, with your explicit authorisation
• The Australian Financial Complaints Authority (AFCA) — if escalation of your claim is required
• Our technology service providers — who assist in operating our platform (under strict data processing agreements)
• Legal and compliance advisors — where required by law

Any third parties we engage are required to handle your information in accordance with the Australian Privacy Principles.

6. AI Processing

Claim4me uses artificial intelligence tools to analyse policy documents and identify claim grounds. Your policy documents may be processed by AI systems to assist our team. This processing is carried out under strict confidentiality controls and your documents are never used to train AI models.

7. Cookies and Website Tracking

Our website uses cookies to understand how visitors use our site and to improve user experience. Cookies do not contain personally identifiable information. You can disable cookies in your browser settings, though this may affect some website functionality.

8. Your Rights

Under the Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request that we delete your information (subject to legal retention requirements)
• Withdraw consent for processing (which may affect our ability to manage your claim)
• Lodge a complaint about our handling of your personal information

To exercise any of these rights, please contact us at support@claimforme.ai.

9. Making a Privacy Complaint

If you believe we have not handled your personal information appropriately, you may:

• Contact us directly at support@claimforme.ai — we will respond within 30 days
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

10. Cross-Border Disclosure

Your personal information is stored and processed in Australia. If we ever need to share information with overseas service providers, we will ensure they are bound by privacy obligations consistent with the Australian Privacy Principles.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Significant changes will be communicated to you by email.

12. Contact Us

For any questions about this Privacy Policy or how we handle your personal information, please contact:

Claim4me Pty Ltd
Email: support@claimforme.ai
Hours: Mon–Fri, 9:00 AM – 6:00 PM AEST